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Insurance & Roof Claims

Dealing with a roofing issue is stressful enough on its own — add an insurance claim into the mix, and many homeowners feel completely overwhelmed. The process can be confusing, filled with unfamiliar terms, paperwork demands, and back-and-forth communication. 

At Providence Roofing, we understand how difficult this can feel, especially when you’re already dealing with roof damage. Our job is not only to repair or replace your roof but also to help you navigate the insurance process with clarity and confidence.

You don’t have to handle storm damage or insurance claims alone. We’re here to explain the process, provide accurate assessments, and assist you in understanding what your policy does and does not cover.

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Understanding How Roof Insurance Claims Work

When severe weather affects your home, whether it’s wind, hail, falling debris, or heavy rain — your homeowner’s insurance policy may cover repairs or replacement. However, insurance companies require proper documentation, evidence of damage, and professional evaluations to approve a claim.

Here’s the typical flow of the process:

1. Damage Occurs or You Suspect Damage

You may see missing shingles, leaks, ceiling stains, or debris in the yard after a storm. Sometimes, damage is not visible from the ground, which is why a professional inspection is essential.

2. You Contact a Roofing Contractor

Before filing a claim, it’s smart to get a professional assessment. Insurance adjusters are not roofers, so having a qualified opinion helps avoid claim denials or unnecessary inspections.

3. Inspection & Documentation

Providence Roofing performs a thorough roof inspection and documents:

  • Photos of damage
  • Description of what caused it
  • The extent of the issues
  • Recommended next steps

This report gives you a clearer understanding of whether filing a claim is worthwhile.

4. Filing the Insurance Claim

If the inspection supports storm-related damage, we guide you through the claim process. You contact your insurance provider, submit the claim, and provide them with the documentation.

5. Adjuster Visit

Your insurance company sends an adjuster to evaluate the damage. We can be present during this visit to ensure nothing is missed or misunderstood.

6. Coverage Determination

Once the adjuster completes the assessment, the insurance company determines coverage:

  • Approved
  • Partially approved
  • Denied

If approved, they will outline what is covered and what deductions apply (such as your deductible).

7. Roof Repair or Replacement

Once approved, we begin the work needed to restore your home.

Throughout this process, Providence Roofing helps you stay informed, supported, and prepared. You’re never left guessing about what comes next.

What Insurance Usually Covers

Every insurance policy is different, but most homeowner’s plans cover sudden, accidental damage caused by:

  • Windstorms
  • Hail
  • Falling branches or debris
  • Heavy impact
  • Fire
  • Certain types of water intrusion after storm damage

Insurance typically does not cover damage caused by:

  • Age or normal wear and tear
  • Lack of maintenance
  • Improper installation by previous contractors

Part of our job is helping you understand the difference so expectations remain clear.

Why Professional Documentation Matters

Insurance companies rely heavily on evidence when deciding whether damage is storm-related or simply due to aging. A homeowner saying, “I think my roof is damaged” isn’t enough. Detailed, accurate documentation is essential.

Providence Roofing provides:

  • High-resolution photos
  • Notes on the type and pattern of damage
  • Identification of storm-related impacts (hail marks, wind lifting, etc.)
  • An explanation of how the damage affects roof integrity

This level of detail helps strengthen your claim and reduces the risk of misunderstandings.

We Assist You Through the Entire Process

While we don’t negotiate with insurance providers on your behalf (that part is legally required to stay between you and the insurer), we do support you at every step by:

  • Providing clear assessments: So you know whether a claim is likely to be valid.

  • Answering your questions about the process: Including timelines, expectations, and required documentation.

  • Being available during adjuster inspections: Our presence ensures your roof is evaluated correctly and completely.

  • Offering guidance on whether repairs or replacement make sense: We keep it honest and straightforward.

  • Helping prevent mistakes that lead to claim delays: Such as premature repairs, incomplete photos, or lack of documentation.

You don't have to navigate this alone—we act as your roofing partner throughout.

How Providence Roofing Protects You After the Claim

Our support doesn’t end once the insurance company approves the work. We ensure:

Quality Workmanship

Your insurance claim should lead to a dependable roof—not a quick fix. We complete the repair or replacement with craftsmanship that restores long-term protection.

Clear Communication

You know your timeline, your material options, and what the insurance settlement covers.

Honest Advice

If the insurance payout falls short of what’s needed, we help you understand your options without pressure.

Peace of Mind

You get a repaired or restored roof that’s built to last, not one that just meets minimum requirements.

Your Guide Through a Stressful Process

Insurance claims aren’t something homeowners deal with every day — but we do. Providence Roofing is committed to making the process easier, clearer, and more manageable for you. From the moment you suspect damage to the final shingle installed, we’re here to support you.

If you’re uncertain about storm damage or need help understanding whether a claim is appropriate, we’re always here to provide honest guidance and a thorough inspection.

Providence Roofing Provides Services in and around these locations:

Banner Elk
Bessemer City
Bethlehem
Blowing Rock
Boone
Carolina Shores
Catawba
Charlotte
Cherryville
Concord
Conover
Crouse
Davidson
Denver
Gastonia
Granite Falls
Harmony
Hickory
Hiddenite
Hudson
Huntersville
Kings Mountain
Lenior
Lincolnton
Linville
Little River
Maiden
Mooresville
Morganton
Mt. Holly
Shallotte
Stanley
Statesville
Stony Point
Taylorsville
Troutman
Union Grove
Valdese
Vale
Valle Crucis
West Jefferson
Winston-Salem

Common Concerns Homeowners Have — Answered

Storm damage is considered a no-fault claim in most cases. Rates are influenced more by region-wide events than individual claims.
We can review the findings with you and perform a second inspection for clarity.
It varies by provider, but most claims move forward within weeks.
No. You have the right to choose your contractor. Providence Roofing can work with your insurance carrier regardless.
100%
CUSTOMER
SATISFACTION
We strive to ensure that you will be 100% satisfied with the Roof Repair, Roof Replacement, or Gutter Installation services you receive from Providence Roofing, In other words, customer satisfaction is our top priority. However, don’t take our word for it. We prefer to let our Google Reviews speak for themselves:
  • Providence Roofing was a pleasure to do business with from the moment I began speaking with them. They were excellent at communicating their findings on the roof and keeping me updated on installation dates and progress. Mr. Hull provided an honest assessment and walked through how the job would go. They were punctual and cleaned up prior to leaving. I would highly recommend them for any roofing or gutter work needed in the Statesville area.
    Brian Bluhm
  • I could not have been more satisfied with my services from Providence Roofing. Thomas responded to my initial call in a very timely manner, he was professional , knowledgeable, and courteous. I am thrilled to have my new roof before winter! This roofing crew worked hard. They were respectful of the property and neighborhood during the job and when the job was done, they left NO trace that they had been there , except for the new roof of course! Thomas makes himself very available and they do quality work at a good price point. I recommend Providence Roofing without hesitation!
    Colleen Tarantino
  • Ashley and his team were great from start to finish. They arrived on time and worked hard and finished just in time to beat out an incoming storm so that my new roof got to be tested right away. (It held up just great)I found two small things the next day and they came back quickly to take care of them. Ashley was very personable and in fact that is what won them the business over other competitors who were not so. He seemed genuinely interested in me as a person and my project. Others were only there to make the sale and nothing more. I highly recommend Providence Roofing.
    Coach West
Providence Roofs. 5 star rated roofing company in North Carolina
Providence Roofing is your trusted, Veteran Owned and Led, local roofing contractor. Our business was formed out of a desire to build long-lasting, beautiful roofs for residential and commercial customers.
info@providenceroofs.com
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