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Warranty & Guarantees

Choosing a roofing contractor is a big decision, and one of the first questions homeowners ask is, “What kind of warranty will I have?” It’s a fair concern. A roof is a major investment, and you want to know that if something goes wrong, you’re not left dealing with it alone. 

At Providence Roofing, we believe warranties are more than fine print—they’re a promise to stand by our work, protect your home, and give you long-term peace of mind.

Roof warranties can be confusing, especially when comparing contractors or reading manufacturer documents. Our goal is to explain everything clearly so you always know what you’re getting, what’s covered, and how we support you if you ever need service.

Why Warranties Matter in Roofing

A good roofing warranty does two essential things:

  1. It protects your investment, and
  2. It reflects the confidence your contractor has in their workmanship.

Roofing issues often start small—loose flashing, an unsealed nail, a manufacturing defect—but can grow into leaks or structural concerns if not addressed. A strong warranty ensures that you’re covered if something unexpected happens.

At Providence Roofing, we don’t believe in vague language or uncertain coverage. We want you to feel supported not just on installation day, but for years afterward.

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Understanding the Two Types of Roofing Warranties

Most roofing systems include two primary warranty categories. Knowing the difference helps you compare options more realistically.

1. Manufacturer Warranty (Material Warranty)

This covers the roofing materials—shingles, metal panels, underlayment, and other components—against defects.

Manufacturers usually guarantee:

  • That the materials will not fail prematurely
  • That your shingles won’t deteriorate due to manufacturing issues
  • Prorated or full coverage depending on the age of the roof

Higher-grade roofing products often come with longer or enhanced warranties, sometimes lasting 25 years to a lifetime.

2. Workmanship Warranty (Labor Warranty)

This is provided by the contractor and covers how the roof was installed.

Even the best materials fail when installation is sloppy. That’s why a workmanship warranty is often more important than the product coverage itself.

Providence Roofing backs every project with a workmanship warranty designed to ensure:

  • Flaws or errors in installation are fully corrected
  • You never pay for something that wasn’t installed properly the first time
  • Your roofing system performs as intended

A roofing company unwilling to offer a workmanship guarantee usually lacks confidence in its crew or its process. We’re the opposite—we guarantee our craftsmanship because we know the quality we deliver.

What Makes Providence Roofing Warranties Different

We designed our warranty approach around what homeowners worry about most: long-term reliability and honest support. When you choose Providence Roofing, you’re choosing more than a standard warranty—you’re choosing a partner who stands behind their work without hesitation.

Here’s what sets us apart:

Clear, Simple Terms

No confusing clauses. No hidden limitations.
We walk you through exactly what’s covered so you know what to expect.

Coverage That Protects You Where It Matters Most

We include workmanship coverage that addresses the real-world issues homeowners face—flashing details, sealing points, ventilation integration, and water flow management. These are the areas where improper installation creates leaks, so we prioritize them in our warranty coverage.

Support Long After Installation

If you ever notice something concerning—dripping, staining, loose shingles, unusual sounds during storms—we encourage you to call. Our team will evaluate the issue and determine whether warranty coverage applies. Either way, you’ll get fast, fair service.

Warranty Honors Depend on Our Reputation

We aren’t a contractor that disappears after a job. Providence Roofing is built on consistency, trust, and long-term relationships. When we give you a warranty, you can count on us being here to honor it.

What Your Warranty Typically Covers

Every homeowner receives warranty documentation tailored to the specific materials and installation type. While details vary, most warranties protect you against:

  • Material defects such as premature cracking or granule loss
  • Installation errors including incorrect flashing, fastening, or sealing
  • Premature roof failure due to improper workmanship
  • Leaks resulting from installation oversight
  • System performance issues tied directly to how the roof was installed

We also outline what isn’t covered so everything stays transparent. For example, storm damage isn’t part of workmanship warranties—your homeowner’s insurance handles those situations. We help you understand the difference so you always know who to call and when.

How Warranty Claims Work With Us

If you ever need warranty service, the process is simple, fast, and homeowner-friendly.

Step 1: Contact Us

Describe the issue you’re seeing. Even small symptoms like stains or lifted shingles are worth checking.

Step 2: Inspection

Our team inspects the area to determine the cause.
If it’s a workmanship or material issue, it’s covered.

Step 3: Resolution

We fix the problem promptly and thoroughly, ensuring it doesn’t return.

Step 4: Follow-up

We make sure the issue is resolved and your home is protected moving forward.

No headaches. No runaround. Just honest service.

Your Peace of Mind Matters to Us

Roofing should never feel like a gamble. With Providence Roofing, your warranty is more than a promise—it’s a commitment to quality, craftsmanship, and long-term care.

If you ever have questions about your warranty, your coverage, or the long-term performance of your roof, we’re always here to help. You deserve a roofing company that stands behind its work, and that’s exactly what you get with Providence Roofing.

Providence Roofing Provides Services in and around these locations:

Banner Elk
Bessemer City
Bethlehem
Blowing Rock
Boone
Carolina Shores
Catawba
Charlotte
Cherryville
Concord
Conover
Crouse
Davidson
Denver
Gastonia
Granite Falls
Harmony
Hickory
Hiddenite
Hudson
Huntersville
Kings Mountain
Lenior
Lincolnton
Linville
Little River
Maiden
Mooresville
Morganton
Mt. Holly
Shallotte
Stanley
Statesville
Stony Point
Taylorsville
Troutman
Union Grove
Valdese
Vale
Valle Crucis
West Jefferson
Winston-Salem
100%
CUSTOMER
SATISFACTION
We strive to ensure that you will be 100% satisfied with the Roof Repair, Roof Replacement, or Gutter Installation services you receive from Providence Roofing, In other words, customer satisfaction is our top priority. However, don’t take our word for it. We prefer to let our Google Reviews speak for themselves:
  • Providence Roofing was a pleasure to do business with from the moment I began speaking with them. They were excellent at communicating their findings on the roof and keeping me updated on installation dates and progress. Mr. Hull provided an honest assessment and walked through how the job would go. They were punctual and cleaned up prior to leaving. I would highly recommend them for any roofing or gutter work needed in the Statesville area.
    Brian Bluhm
  • I could not have been more satisfied with my services from Providence Roofing. Thomas responded to my initial call in a very timely manner, he was professional , knowledgeable, and courteous. I am thrilled to have my new roof before winter! This roofing crew worked hard. They were respectful of the property and neighborhood during the job and when the job was done, they left NO trace that they had been there , except for the new roof of course! Thomas makes himself very available and they do quality work at a good price point. I recommend Providence Roofing without hesitation!
    Colleen Tarantino
  • Ashley and his team were great from start to finish. They arrived on time and worked hard and finished just in time to beat out an incoming storm so that my new roof got to be tested right away. (It held up just great)I found two small things the next day and they came back quickly to take care of them. Ashley was very personable and in fact that is what won them the business over other competitors who were not so. He seemed genuinely interested in me as a person and my project. Others were only there to make the sale and nothing more. I highly recommend Providence Roofing.
    Coach West
Providence Roofs. 5 star rated roofing company in North Carolina
Providence Roofing is your trusted, Veteran Owned and Led, local roofing contractor. Our business was formed out of a desire to build long-lasting, beautiful roofs for residential and commercial customers.
info@providenceroofs.com
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